OEM References: Any reference to Original Equipment Manufactures, their trade names or their stock numbers in this web site is for identification purposes only. All Mowtownusa parts are guaranteed by the part  to meet manufacture or exceed the standards for the OEM part they are designed to replace.

 Please Confirm Part numbers before you order them! Manufacturers constantly supersede Part numbers to new Part numbers. Ordering incorrect Part is extremely costly and time consuming for both of us. If you do not have a valid Model and serial number to your unit or you unit is not listed in our Parts diagram Lists? Mowtownusa.com is not responsible for incorrect parts ordered.

Parts Inquiries: Please email us sales@mowtownusa.com

Terms Of Sale: Credit cards, issued by U.S. banks only: Visa, MasterCard american express and discover, Paypal (sales@mowtownusa.com)

 & Money Orders.  Debit cards connected with either Visa or MasterCard

Pricing: All prices on the web site are based on United States currency. All prices are subject to change without notice.

Sales Tax: All Georgia residents will be charged a sales tax.

Backorders: We  try to have all items available for you when you purchase however, if an item is backordered or is no longer available we will notify you VIA EMAIL

Shipping: Most items may be shipped to the 48 contiguous United States via Standard service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Orders received are usually processed within 1 day of order, orders received Saturday and Sunday will be processed the next business day. Your order may arrive in multiple shipments, but you will not be charged any extra shipping. Some Equipment items may take longer.

All Out of country shipments (including Alaska, Hawaii, Virgin Islands, Puerto Rico, Canada, APO's & FPO's) will have extra shipping charges.

**NOTE**

Freight is subject to change on over sized and heavy items.You will be will be notified of these changes.

NOTE:

The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA.

IF YOU HAVE A PO BOX TO SHIP ITEM TO PLEASE PROVED THIS INFORMATION ON LINE TWO WHEN YOU ENTER YOUR ADDRESS OR EMAIL US WITH THIS INFORMATION PLEASE NOTE THERE ARE WEIGHT RESTRICTIONS ON SHIPPING TO PO BOXES

* NOTE: Stock quantities are updated every 60 minutes. There is a slight possibility
that it may be sold out when your order is processed. We will contact you if this happens.
Thank you for your understanding.

  Once the order is submitted we will choose the warehouse that can complete your order and that is nearest to your location, and ship it from that location. This allows us to reduce shipping time and cost

Delivery: We use a variety of shipping methods including: UPS, FED-EX, DHL, USPS, & Trucking for mowers, and certain blade grinders, engines etc.

NOTE: Non delivery of package after scheduled delivery date should be reported immediately to sales@mowtownusa.com with all the information including order # and tracking information and or if tracking information states order has been delivered and you have no package, you also need to contact us immediately at sales@mowtownusa.com and you should also call the shipping company that delivered the item that day to verify delivery. It is the customers responsibility to watch the progress of the package delivery that is why we supply tracking numbers to our customers.

ORDER RETURNED: Any order returned to warehouse due to incorrect address given by customer will be incur a  20% restock fee of item (s) purchased. Customer will be refunded less original shipping amount and 20% restock fee.


Note:  Any special request for faster delivery the buyer will pay 100 % of the shipping cost.

Shipments outside the United States: All orders being shipped outside the United States  (including Alaska, Hawaii, Virgin Islands, Puerto Rico, Canada, APO's & FPO's)will have actual shipping and handling fees added to order. If you would like a quote of those charges please email us.

Cancellation Policy

YOU MUST email sales@mowtownusa.com within immediately of placing order, If you cancel your order BEFORE it has been shipped, you will get credit  issued. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed below must be followed.  If you refuse delivery it will be sent back to the shipper if you receive it you must return it back to us and once notified of return package your account will be credited for the returned Parts Only. Shipping is non refundable

Damages: Damages must be reported immediately. All external damages should be reported to the carrier and noted on the shipping document when signing the delivery receipt. The receiver, Not the Shipper, must make claims against freight lines and other shippers. All concealed damage should be reported to Mowtownusa.com via Email to Sales@mowtownusa.com immediately. Any damage not reported within 15 days of invoice date cannot be adjusted or credited.

Order Errors/Shortages: Any shortages or shipping errors must be reported immediately. Any order/Shipment errors not reported within 15 days of invoice cannot be adjusted or credited.

Returned Goods: No refunds on used products, No returns on Electrical Components

Any returns must be authorized and returned using a Return Authorization Number (RMA#).

All items must be in original packaging. Any items returned without a RMA# will be refused. The RA# must be marked on the outside of the carton. Any items returned not in sellable condition will not be accepted. No items may be returned after 30 days of invoice date. All returns will incur a 20% restocking fee. Please E-mail us for Return Authorization Number. Cost of Shipping item(s) back is the responsibility of the customer unless it is our error in which we will credit you the difference or send a call tag to pick up item(s).

After 30 days. All sales are final.

ORDER RETURNED: Any order returned to warehouse due to incorrect address given by customer will be incur a  20% restock fee of item (s) purchased. Customer will be refunded less original shipping amount and 20% restock fee.

No returns on Electrical Components

Send Your returns to:

Mowtownusa

Returns Department

2487 CEDARCREST RD

STE 513

ACWORTH, GA 30101

All Returns will be shipped to our Acworth, Georgia.  Warehouse unless otherwise other arrangements have been made, And all returns Must have a RMA#

Refunds: It usually take 15 days to process refunds some are less.It may take up to 30 days for credit to show on your statement. Shipping is not refunded unless we made mistake on order.

Warranty:

Mowtownusa.com  manufacture (s) warrants to you that all parts supplied by our manufacture(s) will be free from defects in material and workmanship under normal use and service for one year from the date of purchase. (certain restrictions apply)

This Warranty does not apply where there has been a failure of the goods due to alteration, repair subsequent to the purchase, misuse, improper installation, neglect or accident.

If you believe you have purchased defective parts from Mowtownusa.com as described above, Please notify us at sales@mowtownusa.com, fully informing us of why you believe the parts are defective. Mowtownusa.com will either request you to return the defective goods to our warehouse for inspection or will rely upon the information you have provided to determine whether the goods are defective as described above.  If any parts are proven to be defective, then Mowtownusa.com,  will replace the defective goods,or  refund the purchase price (excluding sales tax and processing costs).  NOTE: You are responsible for any and all shipping costs associated with the inspection, or replacement of defective goods, and in no event shall you be entitled to pay exceeding the purchase price (excluding sales tax and processing costs) you originally paid for the parts. 

Mowtownusa.com shall not be liable for ANY incidental or consequential damages that you allege you may have suffered as a result of the purchase and/or use of goods from Mowtownusa.com.  This exclusion of liability for incidental and consequential damages includes, but is not limited to, claims for lost profits, any costs or expenses for labor, transportation, or other expenses incurred by reason of the use or sale of any defective goods.