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FREE SHIPPING ON ORDERS OVER $250 NATIONWIDE
FREE SHIPPING ON ORDERS OVER $250

Shipping policy

we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we manage and process shipments.

1. Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delays: In case of high order volumes or unexpected delays, processing may take longer. We will notify you if there is a significant delay in the shipment of your order.

2. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method selected.
  • Delivery Estimates:
    • Domestic Shipping: Estimated delivery time within [Your Country] is typically 3-7 business days, depending on your location.
    • International Shipping: For international orders, estimated delivery times range from 7-21 business days, depending on the destination and shipping method selected.
  • Please note that delivery times are estimates and may vary due to circumstances beyond our control (e.g., customs delays, public holidays).

3. Shipping Carriers

We partner with trusted shipping carriers to ensure your order is delivered safely. Common carriers include [List of Carriers, e.g., USPS, DHL, FedEx, UPS], but may vary depending on your location.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order using the link provided in the email or by visiting the carrier's website.
  • Please note that it may take up to 48 hours for the tracking information to be updated.

5. Customs, Duties, and Taxes

  • Domestic Orders: No additional taxes or duties apply to orders within [Your Country].
  • International Orders: Your order may be subject to import duties and taxes (including VAT), which are incurred once your shipment reaches your destination country. [Your Store Name] is not responsible for these charges, and they must be paid by the recipient.

6. Lost, Damaged, or Stolen Packages

  • Lost Packages: If your package is lost in transit, please contact us at [your email address] so we can assist you with a replacement or refund.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receiving your order. We will work with the carrier to resolve the issue.
  • Stolen Packages: [Your Store Name] is not responsible for packages that are marked as delivered but are reported missing or stolen. We recommend contacting the carrier directly in such cases.

7. Shipping Restrictions

  • We currently ship to [List of Countries You Ship To]. If your country is not listed at checkout, please contact us to see if we can accommodate your order.
  • Certain products may be restricted or prohibited for shipment to specific countries due to local laws and regulations.